Reporting the Death of a Loved One
The experience of reporting the death of a loved one can be an overwhelming experience. What do you do and who do you call? During grief, the most basic decisions and simplest actions may become overwhelming. To assist you through this difficult time, here is a rough guideline of the steps that should be followed in order to properly report a death.
If the Death was Unexpected
If the death was unexpected and the person was not under hospice care, the first phone call must always be "911". You should inform them that a death has occurred and that you need their assistance. They will be very responsive if you ask them not to turn on sirens or flashing lights. When the paramedics arrive, they will likely attempt resuscitation. (If the deceased had signed a DNR (Do Not Resuscitate) agreement, it must be presented at this time). If resuscitation is unsuccessful, the death must be officially pronounced by an authorized heath care professional, medical examiner, or coroner. The paramedics will make the determination whether the coroner should be notified. If the death was natural and the person was under the care of a doctor, in most cases the paramedics can make the pronouncement of death and coroner will not be involved.
Once the death is officially pronounced, please call Mount Sinai at 800-600-0076 so that we can arrange to pick up the deceased.
If the death occurred at a hospital / nursing home or at a hospice facility
Immediately after the death, the professional medical staff at the nursing home and/or hospital will notify you along with the necessary authorities. Please inform them that you have made arrangements with Mount Sinai so that they can contact us directly to arrange for pickup of the deceased. Please be aware that it may be necessary for the legal next of kin to sign an authorization before the body is removed from the facility.
Contacting Mount Sinai for Mortuary services, Chevra Kadisha Traditions and Cemetery property
Once the pronouncement of death has been cleared by the proper authorities, the next call you place should be to Mount Sinai at 800-600-0076.
As a full service Jewish mortuary that provides the full spectrum of Chevra Kadisha services, Mount Sinai can assist you with all arrangements that occur from the time of death through the time of interment. This includes transportation and preparation of the deceased, Jewish traditions, coordinating with clergy, legal documentation, property selection and handling all the funeral arrangements. Mount Sinai can also provide full mortuary services for those who are buried at other cemeteries.
We have on-site staff available to assist you 24 hours a day, 7 days a week, 365 days a year. When you call Mount Sinai, you will always speak with a Mount Sinai employee, never an answering service.